Below we've answered the most frequently asked questions. If you don't find what you're looking for, don't hesitate to send us an email at email@example.com. We'll get back to you as soon as possible.
Who is shipping my pieces?
We ship worldwide with DHL, UPS, FedEx and other international carriers from China. We do not mark-up the shipping costs.
How are shipping costs calculated?
Shipping costs are based on the total weight of the order. They're determined by the shipping company and are subject to change.
How much is shipping?
Shipping price depends on the final delivery location and order weight. We'll calculate it automatically when you check out.
Where do you ship to?
We ship worldwide from our factory in China.
How soon will I receive my order?
The shipping time differs depending on the carrier and countries we ship to - they take between 5 to 10 working days. Except for Moodelier Home pieces which take approx.5 to 6 weeks.
How far in advance should I pre-order my pieces?
That’s a great question! We recommend planning ahead, and ordering at least one month in advance. This might sound fairly lengthy, but our goal is to ensure you receive your pieces and prepare for your upcoming experience, project or vision with ample time.
Where are our pieces made?
Our pieces are made in our Chinese factory. They are shipped directly from there.
I am an international customer, do I have to pay custom and taxes?
If you are ordering from outside the US, you may be subject to custom, taxes (inc. VAT), and any other relevant fees. These charges are not included in our costs and are at your charge. We will not be able to reimburse you for any such charges. USA customs regulations imposes that we display the full value of the products on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
What if I want to order in bulk?
If you'd like to order in bulk, please contact us at firstname.lastname@example.org.
Can I paint the pieces?
If you'd like to have one of our pieces in a different colour, buy the pieces in the colour white. The white is a coat primer, which can be used as a "white piece" or to apply any colour. Note that if you spray-paint the pieces, they may not have the same polished finish.
What are the pieces made from?
Our pieces are either made of MDF wood with a lacquered finish or of Polyurethane.
How do I care for the products?
To clean any of our pieces, simply wipe them down gently. Our products are also stain-free, so you should be able to wipe out any paint you accidentally spilled on them, if done quickly.
What forms of payment are accepted?
We accept payments by cards and from PayPal.
Can I change the pieces in a bundle?
The pieces in our bundles can't be swapped with others.
What happened if my order is damaged?
In the unlikely events your order is damaged during transport - contact our customer service (email@example.com) within 24hrs of delivery, with proof of damage (dated and timed).
Can I get a refund?
As a small business, we cannot offer any refunds at this time.
Can I change or cancel my order?
As a small company, we cannot offer exchanges or cancellation. Orders are final once payment has been made.
Can I return my order?
All sales are FINAL due to the nature of the Products and Services.