We ship worldwide with DHL, UPS, FedEx and other international carriers from China. We do not mark-up the shipping costs.
Shipping costs are based on the total weight of the order. They're determined by DHL and are subject to change. We do not mark-up our shipping costs.
Shipping price depends on the final delivery location and order weight. We'll calculate it automatically when you check out.
We ship worldwide from our factory in China.
The shipping time differs depending on the carrier and countries we ship to - they take between 5 to 10 working days.
That’s a great question! We recommend planning ahead, and ordering at least one month in advance. This might sound fairly lengthy, but our goal is to ensure you receive your pieces and prepare for your upcoming experience, project or vision with ample time.
Our pieces are made in our Chinese factory. They are shipped directly from there.
If you are ordering from outside the US, you may be subject to custom, taxes (inc. VAT), and any other relevant fees. These charges are not included in our costs and are at your charge. We will not be able to reimburse you for any such charges. USA customs regulations imposes that we display the full value of the products on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
If you'd like to order in bulk, please contact us at firstname.lastname@example.org.
In the unlikely events your order is damaged during transport - contact our customer service (email@example.com) within 24hrs of delivery, with proof of damage (dated and timed).
If you'd like to have one of our pieces in a different colour, buy the pieces in the colour white. The white is a coat primer, which can be used as a "white piece" or to apply any colour. Note that if you spray-paint the pieces, they may not have the same polished finish.
Our pieces are made of MDF wood with a lacquered finish, which gives them a unique beautiful polish.
To clean any of our pieces, simply whipe them down gently. Our products are also sting-free, so you should be able to wipe out any paint you accidentally spilled on them, if done quickly.
We accept payments by cards and from PayPal.
The pieces in our bundles can't be swapped with others, nor are we selling individual pieces yet.
As our pieces are made to order, we cannot offer any refunds.
As a small company, we cannot offer exchanges or cancellation. Orders are final once payment has been made.